GSQC Quality Award Criteria
The Granite State Quality Award Criteria are the basis for selecting Award recipients and for providing feedback to applicants. In addition, the criteria have three other important purposes.
- To help raise quality performance standards and expectations;
- To facilitate communication and sharing among and within organizations of all types based upon a common understanding of key quality and operational performance requirements; and
- To serve as a working tool for planning, training and assessment.
The Criteria is a set of interrelated, results-oriented requirements. However, the Criteria provides a wide latitude in approaches to meeting the requirements. Accordingly, the Criteria do not prescribe:
- Specific quality tools, techniques, technologies, systems, or starting points;
- An organized quality department within the organization; or
- How the company itself should be organized.
The Criteria does require that these and many other basic factors be regularly evaluated as part of the company's improvement processes, since they are important and are likely to change as needs and strategies evolve.
The Criteria is nonprescriptive for three important reasons:
- The Criteria focuses on requirements that produce results and not on pre-set procedures, tools or organizational structures. Through this non-prescriptive approach, companies are encouraged to develop and demonstrate creative, adaptive and flexible approaches to meeting basic requirements. The nonprescriptive nature of the requirements thus supports both incremental and major ("breakthrough") improvement.
- Selection of tools, techniques, systems and organizations usually depend upon many factors such as business size, business type, the company's stage of development, and employee capabilities.
- Focusing on outcomes that meet requirements rather than on specific procedures fosters better understanding, communication, and sharing, while encouraging diversity and creativity in approaches.
Criteria for Performance
Excellence Goals
The Criteria are designed to help organizations enhance their competitiveness through focus on dual, results-oriented goals:
- delivery of ever-improving value to customers, resulting in marketplace success, and
- improvement of overall organizational performance and capabilities.
Criteria for
Performance Excellence Framework The core values and concepts are embodied in seven Categories, as follows:
- Leadership
- Strategic Planning
- Customer and Market Focus
- Information and Analysis
- Human Resource Focus
- Process Management
- Business Results
Materials
GSQC Award Recognition Program
(PDF, 654KB) updated 10/2005
GSQC Letter of Intent (Microsoft Word, 201KB)
GSQC Award and Recognition Application (Microsoft Word, 199KB)
Criteria for Performance Excellence (Link to NIST Web Site)
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