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Baldrige Creates Great Value for Organizations and the U.S. Economy

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In a recent study, CEO's using the Baldrige Criteria and other Baldrige Program resources reported more benefits than if they had used the best available alternatives to develop their performance excellence strategies.  See the attached document to learn more about this and other benefits of using the Baldrige Criteria for Perfomance Excellence such as:

1. Baldrige Award Winners create more jobs
2. Baldrige Hospitals save more lives and are stronger financially
3. Baldrige small businesses demonstrate increasing sales, profits, and market share
4. Baldrige manufacturers' revenues improved 48% annually, on average
5. Baldrige education organizations effectively improve reading and mathmatics proficiency and graduation rates

 
To learn more about how to benefit by using the Baldrige Criteria for Performance Excellence contact GSQC Executive Director Anne Warner

New Book on Baldrige uses 20/20 hindsight to create 20/20 foresight for Leaders

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Baldrige 20/20: An Executive's Guide to the Criteria for Performance Excellence helps executives of any organization discover the benefits of using the Baldrige Criteria to strive for excellence, achieve breakthrough performance, and face tomorrow's challenges with confidence.

Leaders of Baldrige Award winners from all sectors share results and examples in the five sections of this 116 page book including:

  • Representatives Role Models and Data
  • Award Winners' Journeys: How Baldrige Led Them to Excellence
  • The Criteria: Framework for Performance Excellence
  • How Can the Baldrige Program Help You Now?
  • Examples by Criteria Category

As Cargill CEO and President Greg Page notes in the foreword, "Baldrige 20/20 provides today's executives with practical examples and keen insights on who organizations can stay focused and excel."

Paper copies of Baldrige 20/20 can be ordered from the ASQ Store for $13/each.   More information and a free PDF version is available from the Baldrige website.

Contact the GSQC for insight on how the information in Baldrige 20/20 can help your organization.

Baldrige2020

Thank you to all who participated in our 2011 Best Practices

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2011 featured variety in both organizations and presentation topics, demonstrating that every size and type of organization has best practices worthy of sharing. People who attended found that everyone can gain insight from what another organization is doing – even if that organization is very different from your own. 

For example BAE Systems shared how they strive to engage an employee’s hands, head, and heart to support revolutionary innovation and improvements. New Hampshire Ball Bearings demonstrated how putting people first supports both quality and cost efficiency. Dancing Lion Chocolate and the Grappone Collision Center showed how the principles of performance excellence apply to every organization – even a micro business and a body shop. And, Boynton Middle School showed us that creating a culture of student excellence can go hand-in-hand with, and even contribute to fiscal responsibility.

We thank all of our presenters who provided wonderfully informative presentations and were willing to share with others.   We also thank everyone who made time in their busy schedules to join us and hear this outstanding information. We look forward to hearing about more best practices in 2012!
 
If you have a Best Practice that you would like to share contact GSQC Executive Director Anne Warner

 

Attend Quest 2012 and See the Award Ceremony!

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Registration for the 24th annual Quest for Excellence is now open!  Attend Quest and learn how the Baldrige Program creates great value for your organization and the whole US economy.

The conference, which will showcase the best practices and lessons learned of the four 2011 Baldrige Award Recipients, along with those from past awardees, is being held April 16-18 at the Marriott Wardman Park Hotel in Washington, DC.  Quest will feature two in-depth plenary sessions featuring senior executives of the 2011 recipients, and numerous concurrent sessions from which to choose, including extended how-to sessions.  Visit the Baldrige website for updates on the conference schedule which will feature 22 former Award recipients sharing their proven strategies and real-world insights.

In addition, on the evening of April 15th, an Award Ceremony and Reception will recognize both the 2011 and 2010 Baldrige Award recipients.

For more information about the Quest for Excellence Conference visit the conference webpage.  For questions contact the GSQC at (603) 223-1312 or the Baldrige Performance Excellence Program at (301) 975-2036.

Quest2012

No Cost Online Curriculum Available for Educators

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Baldrige in Education - Online Curriculum

The GSQC is pleased to be able to offer an online resource to our colleagues in education.  The Baldrige in Education Curriculum provides a self-paced overview of how the Baldrige Criteria supports education organizations, both K-12 and Higher Education.  It consists of 9 modules, each approximately 15 minutes in length and each with additional video and written resources from and about education.  This tool is most relevant to leaders of education organizations (including Boards and administrators), but is also applicable to individual educators and staff members who want to know more about how the Criteria for Performance Excellence supports education.  It is also a great resource for education organizations that want to introduce Baldrige and Performance Excellence concepts to all or part of the faculty and staff.

We are providing this curriculum to educators at no cost however a username and password is required.   See The Details below for information on registering.   For more information on the Curriculum, how to get the most out of it, or to get help in registering, contact the GSQC.

The Details:

Best Practices Presentation and Tour at New Hampshire Ball Bearings

Submitted by anne on Tue, 11/29/2011 - 7:12pm
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12/14/2011 4:00 pm
12/14/2011 6:00 pm

Click here for details

Webinar - Solidifying a Foundation for CSR and Beyond

Submitted by anne on Thu, 10/20/2011 - 5:35pm
Posted in
11/09/2011 12:00 pm
11/09/2011 1:00 pm

Anne Warner, GSQC Executive Director will present as part of New Hampshire Businesses for Social Responsibility (NHBSR) 2011 Webinar Series

Overview: Your business or organization has focused on the components of Corporate Social Responsibility (CSR) - the environment, the community, and the workplace; and has experienced benefit to the (triple) bottom line. How do you prevent the plateau effect and ensure that these efforts and results continue for the long-term? This webinar will explore how to enhance and integrate CSR activities by building a strong organizational foundation that will not only support CSR, but all components of a learning, growing, and thriving business.

This webinar is free for NHBSR Members and $25 for all others.   Click here to learn more or register.

Performance Excellence for the One-Man Shop

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October 17, 2011: Our thanks to Master Chocolatier and micro-businessman, Richard Tango-Lowy for an innovative and engaging presentation that enlightented us on both chocolate and Baldrige.

 Richard highlighted how he has used the Baldrige Criteria and Concepts to

  • focus his eforts utilizing an Organizational Profile rather than a business plan
  • keep the big picture in the forefront by viewing the business in terms of the Baldrige categories
  • help build relationships and extend critical resources to become "bigger than just me"
  • learn, identify critical improvements, and verify that improvements in the areas of packaging, event revenues, and customer retention are effective
  • understand what measures are critical to success and focus on those measures

 
Visit Richard starting in November at the new Dancing Lion Chocolate retail location (917 Elm Street, Manchester) to learn more and taste the results!  Contact the GSQC to learn more about how Baldrige can add value in a small or micro-business setting.

DancingLionPresentation
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