Performance Excellence for the One-Man Shop

October 17, 2011: Our thanks to Master Chocolatier and micro-businessman, Richard Tango-Lowy for an innovative and engaging presentation that enlightented us on both chocolate and Baldrige.

 Richard highlighted how he has used the Baldrige Criteria and Concepts to

• focus his eforts utilizing an Organizational Profile rather than a business plan
• keep the big picture in the forefront by viewing the business in terms of the Baldrige categories
• help build relationships and extend critical resources to become "bigger than just me"
• learn, identify critical improvements, and verify that improvements in the areas of packaging, event revenues, and customer retention are effective
• understand what measures are critical to success and focus on those measures

 
Visit Richard starting in November at the new Dancing Lion Chocolate retail location (917 Elm Street, Manchester) to learn more and taste the results!  Contact the GSQC to learn more about how Baldrige can add value in a small or micro-business setting.