The 2011 - 2012 Criteria for Performance Excellence has been released by the Baldrige Performance Excellence Program. You can view or download copies of the Business/Nonprofit, Education and Health Care Criteria for Performance Excellence from the Baldrige website. 
This post summarizes the key changes. We will discuss these changes and other during a webinar which will be offered twice:
- January 11th,noon to 1pm
- January 18th, noon to 1pm
See below for webinar registration information.
A summary of key changes to the 2011-2012 Criteria for Performance Excllence:
- Introduction of the concept of intelligent risk
- Improved line of sight from strategic challenges and advantages to core competencies, strategy, and work systems
- Category 3 - Customer Focus is reorganized to improve logic flow. Now includes concept of social media.
- Category 5 - Workforce Focus is reordered and consolidated to improve logic flow
- Category 6 is renamed to "Operations Focus" to indicate focus on organizational operations
- Category 7 now has 5 items, combining Process and Product Outcomes
- Performance Projections have increased emphasis in process categories and reduced emphasis in results
- Each group of questions has a subhead summary of the content
Webinar details: Click the date of your choice to retister or email info@gsqc.com for more information.
When: January 11, 2011 12pm - 1pm - or - January 18, 12pm - 1pm
Where: Your Computer (login information will be provided after registration)
Cost: GSQC Sponsors and Current Examiers: Free
All others: $10 (Credit or Check)
Groups of 3 or more using same login: $25
