Friday March 12, 2010
Start: 03/12/2010 12:00 am
End: 03/12/2010 2:00 pm
“ACHIEVING 8 DIMENSIONS OF EXCELLENCE:
How to align strategy, service and measures with customer priorities”
How to align strategy, service and measures with customer priorities”
How would you feel to discover your car engine was only running on one or two of its eight cylinders? Whether your “car” is an organization or a key project, you wouldn’t knowingly continue to drive it that way. This presentation will enlighten, inspire and equip you to get all 8 cylinders working together like you never thought possible.
Friday March 19, 2010
Start: 03/19/2010 12:00 pm
End: 03/19/2010 2:00 pm
THE 12 VOICES OF THE CUSTOMER:
How to uncover, translate & deliver what customers want
How to uncover, translate & deliver what customers want
Sunday April 11, 2010
Start: 04/11/2010
Join Baldrige Award Recipients and Industry Leaders
Quest for Excellence® 2010 Washington, D.C.
Register by March 15 for $150 discount: https://secure.asq.org/conferences/quest-for-excellence/2010/registration.html
To learn more about the conference and its benefits visit http://www.baldrige.nist.gov/Quest_for_Excellence.htm
