In a recent study, CEO's using the Baldrige Criteria and other Baldrige Program resources reported more benefits than if they had used the best available alternatives to develop their performance excellence strategies. See the attached document to learn more about this and other benefits of using the Baldrige Criteria for Perfomance Excellence such as:
1. Baldrige Award Winners create more jobs
2. Baldrige Hospitals save more lives and are stronger financially
3. Baldrige small businesses demonstrate increasing sales, profits, and market share
4. Baldrige manufacturers' revenues improved 48% annually, on average
5. Baldrige education organizations effectively improve reading and mathmatics proficiency and graduation rates
Baldrige 20/20: An Executive's Guide to the Criteria for Performance Excellence helps executives of any organization discover the benefits of using the Baldrige Criteria to strive for excellence, achieve breakthrough performance, and face tomorrow's challenges with confidence.
Leaders of Baldrige Award winners from all sectors share results and examples in the five sections of this 116 page book including:
Representatives Role Models and Data
Award Winners' Journeys: How Baldrige Led Them to Excellence
The Criteria: Framework for Performance Excellence
How Can the Baldrige Program Help You Now?
Examples by Criteria Category
As Cargill CEO and President Greg Page notes in the foreword, "Baldrige 20/20 provides today's executives with practical examples and keen insights on who organizations can stay focused and excel."
Paper copies of Baldrige 20/20 can be ordered from the ASQ Store for $13/each. More information and a free PDF version is available from the Baldrige website.
Contact the GSQC for insight on how the information in Baldrige 20/20 can help your organization.
The conference, which will showcase the best practices and lessons learned of the four 2011 Baldrige Award Recipients, along with those from past awardees, is being held April 16-18 at the Marriott Wardman Park Hotel in Washington, DC. Quest will feature two in-depth plenary sessions featuring senior executives of the 2011 recipients, and numerous concurrent sessions from which to choose, including extended how-to sessions. Visit the Baldrige website for updates on the conference schedule which will feature 22 former Award recipients sharing their proven strategies and real-world insights.
In addition, on the evening of April 15th, an Award Ceremony and Reception will recognize both the 2011 and 2010 Baldrige Award recipients.
For more information about the Quest for Excellence Conference visit the conference webpage. For questions contact the GSQC at (603) 223-1312 or the Baldrige Performance Excellence Program at (301) 975-2036.
The GSQC is pleased to be able to offer an online resource to our colleagues in education.The Baldrige in Education Curriculum provides a self-paced overview of how the Baldrige Criteria supports education organizations, both K-12 and Higher Education.It consists of 9 modules, each approximately 15 minutes in length and each with additional video and written resources from and about education.This tool is most relevant to leaders of education organizations (including Boards and administrators), but is also applicable to individual educators and staff members who want to know more about how the Criteria for Performance Excellence supports education. It is also a great resource for education organizations that want to introduce Baldrige and Performance Excellence concepts to all or part of the faculty and staff.
We are providing this curriculum to educators at no cost however a username and password is required.See The Details below for information on registering.For more information on the Curriculum, how to get the most out of it, or to get help in registering, contact the GSQC.
On November 22, 2011, Commerce Secretary John Bryson, on behalf of President Barack Obama, and the Baldrige Performance Excellence Program proudly announced the four recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s premier award for performance excellence.
The 2011 Baldrige Award recipients are:
Concordia Publishing House, St. Louis, Mo.(nonprofit)
Henry Ford Health System, Detroit, Mich.(health care)
Schneck Medical Center, Seymour, Ind.(health care)
These innovative organizations are committed to serving their employees, customers, and patients and to making the United States a better place to live and work.
Read the press release to learn more about each of these role model organizations. The GSQC looks forward to sharing the best practices of these organizations at our annual "Best of Best Practices" presentation late next spring.
October 17, 2011: Our thanks to Master Chocolatier and micro-businessman, Richard Tango-Lowy for an innovative and engaging presentation that enlightented us on both chocolate and Baldrige.
Richard highlighted how he has used the Baldrige Criteria and Concepts to
focus his eforts utilizing an Organizational Profile rather than a business plan
keep the big picture in the forefront by viewing the business in terms of the Baldrige categories
help build relationships and extend critical resources to become "bigger than just me"
learn, identify critical improvements, and verify that improvements in the areas of packaging, event revenues, and customer retention are effective
understand what measures are critical to success and focus on those measures
Visit Richard starting in November at the new Dancing Lion Chocolate retail location (917 Elm Street, Manchester) to learn more and taste the results! Contact the GSQC to learn more about how Baldrige can add value in a small or micro-business setting.
Please join us on Thursday, September 8th to let our New Hampshire Congressional Delegation know that
America Needs Baldrige!
There is currently no funding for the Baldrige Performance Excellence Program in the proposed 2012 budget. The main reason for this is that the value and impact of the program is not understood. It is unfortunately seen as an "Awards Program" and not as the ultimate resource for efficiency and high performance in all of our organizations. If anything, we need more Baldrige to support the country in managing our fiscal challenges. While it is reasonable to take a close look at the Program to understand if changes in how it is managed are warranted, a sudden cut in the funding will cost the country more than the approximate $10m budget. Remember that the Baldrige Program is a public-private partnership that engages thousands of volunteers to support high performance in our schools, hospitals, government, nonprofits, and businesses.
Enter your home zip code (and street address if requested)
Click on each of your elected officials to get their contact information
On Thursday, September 8th, between 9am and 6pm call, fax, and/or email your senators and congress member. The best message you can provide is your personal insight to the value of Baldrige.
The two attached files provide some answers to Frequently Asked Questions, and additional information on why America Needs Baldrige.
Thank you for joining us in communicating whyAmerica Needs Baldrige!
The 2011 Baldrige Regional Conferences offer attendees the opportunity to learn from and engage with Presidential Award winning organizations. The conferences will be held in Kansas City, MO, on September 13, and in Birmingham, AL, on September 27.
The two conferences each feature more than 14 current and former Baldrige Award Recipients presenting on their best practices in areas such as leadership, patient safety, and engaging the Gen Y workforce.
