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New Book on Baldrige uses 20/20 hindsight to create 20/20 foresight for Leaders

Baldrige 20/20: An Executive's Guide to the Criteria for Performance Excellence helps executives of any organization discover the benefits of using the Baldrige Criteria to strive for excellence, achieve breakthrough performance, and face tomorrow's challenges with confidence.

Leaders of Baldrige Award winners from all sectors share results and examples in the five sections of this 116 page book including:

  • Representatives Role Models and Data
  • Award Winners' Journeys: How Baldrige Led Them to Excellence
  • The Criteria: Framework for Performance Excellence
  • How Can the Baldrige Program Help You Now?
  • Examples by Criteria Category

As Cargill CEO and President Greg Page notes in the foreword, "Baldrige 20/20 provides today's executives with practical examples and keen insights on who organizations can stay focused and excel."

Paper copies of Baldrige 20/20 can be ordered from the ASQ Store for $13/each.   More information and a free PDF version is available from the Baldrige website.

Contact the GSQC for insight on how the information in Baldrige 20/20 can help your organization.

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Thank you to all who participated in our 2011 Best Practices

2011 featured variety in both organizations and presentation topics, demonstrating that every size and type of organization has best practices worthy of sharing. People who attended found that everyone can gain insight from what another organization is doing – even if that organization is very different from your own. 

For example BAE Systems shared how they strive to engage an employee’s hands, head, and heart to support revolutionary innovation and improvements. New Hampshire Ball Bearings demonstrated how putting people first supports both quality and cost efficiency. Dancing Lion Chocolate and the Grappone Collision Center showed how the principles of performance excellence apply to every organization – even a micro business and a body shop. And, Boynton Middle School showed us that creating a culture of student excellence can go hand-in-hand with, and even contribute to fiscal responsibility.

We thank all of our presenters who provided wonderfully informative presentations and were willing to share with others.   We also thank everyone who made time in their busy schedules to join us and hear this outstanding information. We look forward to hearing about more best practices in 2012!
 
If you have a Best Practice that you would like to share contact GSQC Executive Director Anne Warner

 

No Cost Online Curriculum Available for Educators

Baldrige in Education - Online Curriculum

The GSQC is pleased to be able to offer an online resource to our colleagues in education.  The Baldrige in Education Curriculum provides a self-paced overview of how the Baldrige Criteria supports education organizations, both K-12 and Higher Education.  It consists of 9 modules, each approximately 15 minutes in length and each with additional video and written resources from and about education.  This tool is most relevant to leaders of education organizations (including Boards and administrators), but is also applicable to individual educators and staff members who want to know more about how the Criteria for Performance Excellence supports education.  It is also a great resource for education organizations that want to introduce Baldrige and Performance Excellence concepts to all or part of the faculty and staff.

We are providing this curriculum to educators at no cost however a username and password is required.   See The Details below for information on ">registering.   For more information on the Curriculum, how to get the most out of it, or to get help in registering, contact the GSQC.

The Details:

2011 Malcolm Baldrige National Quality Award Recipients Announced

On November 22, 2011, Commerce Secretary John Bryson, on behalf of President Barack Obama, and the Baldrige Performance Excellence Program proudly announced the four recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s premier award for performance excellence.

The 2011 Baldrige Award recipients are:
  • Concordia Publishing House, St. Louis, Mo.(nonprofit)
  • Henry Ford Health System, Detroit, Mich.(health care)
  • Schneck Medical Center, Seymour, Ind.(health care)
  • Southcentral Foundation, Anchorage, Alaska (health care)
These innovative organizations are committed to serving their employees, customers, and patients and to making the United States a better place to live and work.  
 
Read the press release to learn more about each of these role model organizations.  The GSQC looks forward to sharing the best practices of these organizations at our annual  "Best of Best Practices" presentation late next spring.

Webinar - Solidifying a Foundation for CSR and Beyond

11/09/2011 12:00 pm
11/09/2011 1:00 pm

Anne Warner, GSQC Executive Director will present as part of New Hampshire Businesses for Social Responsibility (NHBSR) 2011 Webinar Series

Overview: Your business or organization has focused on the components of Corporate Social Responsibility (CSR) - the environment, the community, and the workplace; and has experienced benefit to the (triple) bottom line. How do you prevent the plateau effect and ensure that these efforts and results continue for the long-term? This webinar will explore how to enhance and integrate CSR activities by building a strong organizational foundation that will not only support CSR, but all components of a learning, growing, and thriving business.

This webinar is free for NHBSR Members and $25 for all others.   Click here to learn more or register.

Performance Excellence for the One-Man Shop

October 17, 2011: Our thanks to Master Chocolatier and micro-businessman, Richard Tango-Lowy for an innovative and engaging presentation that enlightented us on both chocolate and Baldrige.

 Richard highlighted how he has used the Baldrige Criteria and Concepts to

  • focus his eforts utilizing an Organizational Profile rather than a business plan
  • keep the big picture in the forefront by viewing the business in terms of the Baldrige categories
  • help build relationships and extend critical resources to become "bigger than just me"
  • learn, identify critical improvements, and verify that improvements in the areas of packaging, event revenues, and customer retention are effective
  • understand what measures are critical to success and focus on those measures

 
Visit Richard starting in November at the new Dancing Lion Chocolate retail location (917 Elm Street, Manchester) to learn more and taste the results!  Contact the GSQC to learn more about how Baldrige can add value in a small or micro-business setting.

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Boynton Middle School Recieves Commendation from Gov. Lynch

On September 20th, State Board of Education Member Tom Raffio presented a Commendation to Boynton Middle School on behalf of Governor John Lynch.  The Commendation, in part, thanked the teachers, administrators, and students for all of their hard work in support of reducing the drop out rate and increasing the number of students going on to college.

Boynton Middle School in New Ipswich, NH and part of the Mascenic School District is a 2011 GSQC Profile Recognition Recipient.  Principal Tom Starratt and his team have developed an outstanding presentation on their best practices.   You can contact Prinipal Starratt or the GSQC to learn more about scheduling this presentation for your group or organization.

Once again, Congratulations to the Boynton Middle School!!!

To learn more about Boynton Middle School's Profile Recognition, see the attached document.

 

 

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Granite State Team Excellence Awards

Does your Organization have  a High Performance Team that deserves recognition?

Would your Organization like feedback on its team processes and projects based on the best in the world?

Would you like to learn how to develop and support High Performance Teams?

Participant in the Granite State Team Excellence Award Process as an Applicant or a Judge!

The most successful companies, public sector agencies, and health care and education organizations have discovered how they can improve results through the formation and recognition of teams.  Private and public sector organizations are relaizing just how important work teams can be in terms of reducing costs, saving money, fostering innovation, and boosting bottom-line results.

The Granite State Team Excellence Awards program (GSTEA) is being established for the purpose of encouraging the formation of work teams, fostering their ability to perform systematic continuous process improvement, and formally recognizing organizations for their teams’ accomplishments.

This assessment process provides an opportunity to compare your team’s efforts toward project and process improvement with the best… and get the recognition you deserve! This assessment process also provides an opportunity for individuals to enhance, and be recognized for their ability to guide process teams by participating as Program Judges.

Key Dates:

 

The GSTEA is based on the American Society for Quality’s (ASQ) International Team Excellence Award (ITEA) and uses the same criteria.  See the attachments for more details on the process and how to apply.

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