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Congratulations to GSQC Chair Tom Raffio

Long-time GSQC Chair Tom Raffio honored as Greater Concord Chamber of Commerce "Citizen of the Year."

On Monday evening, November 16th, the Greater Concord Chamber of Commerce honored  for his commitment to the community and Governor Lynch proclaimed the day "Thomas Raffio Day".

What is your Tiebreaker?

Can you answer the question "Why should I choose you?"

I read a recent article in that asked readers to consider what sets their organization apart - what would make someone choose them over another organization?  The article went on to point out that if no other differentiator is evident the tiebreaker becomes price, a game that few companies can win at for very long.

Insights from the Baldrige Regional Conference

Several New Hampshire people attended October's Baldrige Regional Conference in Cambridge, MA featuring 2008 National Baldrige Award Recipients Cargill Corn Milling, Iredell-Statesville Schools, and Poudre Valley Health System. Thanks to Jack Meagher (New Hampshire Ball Bearings) and Jeff Allar (Stonyfield Farm) for the following practical insights applicable to any organization.

What is your Value Proposition?

Whether an individual or an organization, having a clear
Value Proposition is increasingly important.

In the past month I have had the opportunity to attend a couple of our nonprofit partner events that have stressed the importance of having a clearly communicated "value proposition" (what I consider a unique and valuable position that provides an advantage sustained over time).

GSQC Commitment to Excellence Series: Reducing Costs With Knowledge (11/9)

11/09/2009 4:00 pm
11/09/2009 6:00 pm

Providing the culture and tools for employees to communicate their knowledge is one of the most effective ways to improve your organization's efficiency, make your processes more transparent, and empower your employees to make your business better. It is also one of the most difficult things to do. Richard’s experience in developing knowledge strategies and teaching the cultural and technical aspects of knowledge sharing, make him uniquely qualified to help us improve this critical capability for our organizations.

GSQC Workshops and Training - Gain Knowledge to Drive Performance Excellence in Your Organization

The Granite State Quality Council (GSQC) offers professional, affordable training that supports organizational and personal learning and drives results-oriented action.  All courses are available as customized in-house delivery for your organization, including as coaching engagements.  Contact us for more information.

White Paper: America at the Crossroads

How the Baldrige Criteria can improve Business, Education, and Healthcare, and renew the spirit that made us great.


Despite the many challenging policy issues that require top down government attention, the most important problems in business, education and healthcare are structural and operational, and can be addressed locally and independently by enlightened leaders. The Baldrige Criteria for Performance Excellence provide a framework that ensures accountability and organizational sustainability. If broadly applied, they can restore excellence in our country at all levels.

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